At Kymdan we believe in “Our Quality, Your Comfort”. We take pride in caring for our customer’s comfort, health, safety and satisfaction. We provide 15-year warranty for mattress products, 10 year warranty for the wood frame of bed and lounge suite products .
IMPORTANT ADVICE: If you are in Australia and would like to purchase authentic Kymdan mattresses, you should purchase directly from KYMDAN (AUSTRALIA) PTY LTD through our official website kymdan.com.au or contact Kymdan Vietnam through www.kymdan.com for assistance. Kymdan mattresses will be packaged accordingly following proper Australian standards, are covered under the manufacturer's 15-year warranty.
You should not package a Kymdan mattress by yourself and hire a separate courier service to ship a Kymdan mattress from Vietnam to Australia. Many shipping companies wanting to cut down on expenses will intentionally (whether with or without your knowledge and agreement) remove Kymdan’s packaging and repackage the mattress/es by rolling, folding, compressing, and squeezing to reduce storage volume during shipping. Such conditions will cause damage to the mattress after extended periods and can cause odor contamination from other products stored together during shipping.
Kymdan will not provide warranty for damaged or odor contaminated mattresses that were shipped through a separate courier service.
If you have any questions or concerns in regard to your product, please feel free to contact our customer care hotline on 1300 596326.
Please Note: We advise that you keep all proof of purchase documents and your warranty certificate to support your product’s warranty.
How to make a warranty claim :
Ensure that you have all proof of purchase documents as well as your warranty certificate.
Understand what type of foundation you are using your mattress on. E.g. A bed frame (take note of the bed slats), a box spring base, a mattress foundation or the floor.
The warranty number is printed on the mattress label.
When you have collected all the required documents and information from steps 1, 2 and 3, you are now ready to make a warranty claim. Please file your claim by emailing us at contactus@kymdan.com or calling 1300 596326. Warranty is only provided to products purchase directly from Kymdan (Australia) PTY LTD or an authorized retailer.
Products are covered under Warranty:
For further warranty terms and conditions, please click here.
